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Sage 100 ERP Partner Reviews Why Improvement Projects Fail: Part 1

Sage 100 ERP Partner blog 1As a Sage 100 ERP Partner, we’ve helped our clients over the years accomplish the challenging task of the successful implementation of ERP software and other businesses tools to help their business grow. So many companies set out with grand designs intended to bring about breakthrough improvements—sometimes goals are just internal, and sometimes the hope is for change across their supply chains.  We wanted to share what we learned about why improvement projects fail and how to avoid them in part 1 and part 2 of this blog series.

Sage 100 ERP Partner Reviews: How to Avoid Improvement Project Failure

There are four major reasons that such transformations fail:

1. Lack of management direction

2. Lack of time

3. Lack of resources

4. Lack of buy-in

My guess is that if you are involved in managing any aspect of a small to mid-sized business enterprise, you have experience more than one such failure. My further guess is that, if you have experienced one, you have experienced several failures of varying size and complexity.

Let's take a closer look at what's missing.

1. Lack of Management Direction

It is not our intention here to cast a bad light on management. In many cases they are doing their very best to come up with good—even, the best—ideas for improvement. They pay attention to planning. They lay the groundwork for execution.

In fact, it is often not even the planning or the execution that fails!

What fails is that the project—once complete—does not produced the intended results when improvements are measured (or, at least, observed).

Over the years, many things have been tried, most likely.

Something efforts produced pretty good results—but, probably fewer than one-in-three of the attempts made.

Other efforts seemed to produce no positive results at all. Of course, lack of positive results didn't keep the "cost" side of the equation from being fulfilled "according to plan." The costs of improvement projects—the expenditures of time, energy, money, and management attention—always come to fruition. It's the benefits—the ROI (return on investment)—management was hoping for that seldom are achieved.

And, sadly, in some cases—perhaps, one in five or one in ten—the outcome of all the efforts was actually negative. Things just did not work as management had hoped. The whole idea had to be scrapped and newly instituted policies, procedures and more simply had to be unwound back to the starting point.

The problem—even for MBA-holders—is that the tools commonly applied by management simply cannot answer the three basic questions the answers to which management must surely know to provide reliable direction to their organization.

The three questions are…

1.    What needs to change?
2.    What should the change look like? And
3.    How should we effect the change?

One can be certain that your firm's ERP system cannot answer these questions. The data in your ERP system, or big data, might provide some clues along the way, but it has no answers for management regarding these fundamental questions.

There is, however, a reliable set of tools that have proven to be effective in organizations of every size and across a huge array of industries—from mom-and-pop operated doughnut shops to divisions of Fortune 500 firms; from the military to aerospace to education and, even, in the healthcare industry. The toolset to which we refer is called simply, the "Thinking Processes" and it originated with Eliyahu Goldratt.

This simple set of tools can be leveraged to give management sound answers to the three fundamental questions. This, in turn, gives management what it needs to set a proper and reliable course toward improvement for the whole organization—or, even, the broader supply chain.

The "Thinking Process" to the Rescue

Interestingly, when we work with clients using the "Thinking Process," we never ask people to try something new that we brought in from the outside. We don't tell people how to improve their company or their supply chains, or how to make more money.

What we do is help them unlock what they already know—we call it "tribal knowledge"—and see what they already know in a fresh new light that helps them discover their own simple, reliable path toward a process of ongoing improvement.

This method automatically gets "buy-in" at the same time: nobody sabotages or fights against their own ideas and methods. If they created them, they will work hard to make them effective.

You, too, can stop dealing with their four major causes of transformation failure. You can learn to use the "Thinking Process" tools from Eliyahu Goldratt. There's plenty of information on their use and application on the Internet.

Get started today!  We will review the other 3 major reasons that business transformation fail in part 2 of this blog series; lack of time, lack of resources, and lack of buy-in.

If you have questions about this blog or want to learn more about your ERP options CONTACT US, visit our WEBSITE, call 717-735-9109 or EMAIL One of our expert ERP business technology experts will be happy to help.

RKL eSolutions, LLC offers customized IT services to businesses in a wide variety of industries. As an authorized Sage provider, they implement and support Sage ERP X3, Sage 100 ERP, and Sage 500 ERP solutions. As a Microsoft Certified Gold partner, they also provide sales, installation and mentoring on products like Windows, Hyper‐V, Exchange, Active Directory, SQL Server, SharePoint, Terminal Services, Cisco, and VMware. With offices in Pennsylvania, Massachusetts, Virginia, Arizona, Florida, Ohio, and California, RKL eSolutions provides Sage ERP implementation, training, and support to companies throughout the U.S.  

Visit to learn more.

Process Manufacturing Software: Manage Yield, Scrap Other Factors

Process manufacturing software ERP

The choice to implement process manufacturing software is typically a necessity for process manufacturing enterprises due to the nature of the materials and the products it produces. It would be nearly impossible to manually manage all the planned and unplanned production variations, due to the characteristics of the materials being used and produced, the quality or grade of materials as well as the effects of the production process such as machine setup. If you are in the market to evaluate new process manufacturing software, there are a few things we’ve learned as ERP consultants working with process manufacturing customers over the years that we will share in the article. 

Technology Jobs eBook Inspires Young Women to Aim High

12 Amazing Tech Jobs

Over the next decade, the US will see over 1.4 million computer-related jobs created. Women currently occupy 26 percent of professional computing jobs. There is plenty of room for improvement, and Microsoft's eBook "12 amazing tech jobs and the women who rock them" aims to inspire young women to seek out technology jobs and become leaders in their fields.

Sage 100 ERP Consultant Tip: 3 Questions for Selecting ERP Software

Sage 100 ERP Consultant Baesis

As a Sage 100 ERP consultant, I’ve had many discussions over the years with companies who are outgrowing their current software used to run the business. If you’re thinking about implementing a new ERP software solution or changing from one ERP to another there’s some advice we’d like to share. Hopefully, this article will help you avoid some of the pitfalls and horror stories you may have heard about starting an ERP implementation project. As you may have heard, any ERP software evaluation starts with you’re a comprehensive list of requirements. This list starts off by interviewing all the teams within the business to find what they like and dislike about the current system. Next is the wish list of what you must have and what would be nice to have features or processes in the new ERP software that can be prioritized by the appropriate stakeholders.

Microsoft Dynamics NAV ERP: 4 Reasons it's Right for Your Business

Microsoft Dynamics NAV ERP

The Microsoft Dynamics NAV ERP solution is one of the most popular business management systems that can help your company with the tools you need to grow. Microsoft Dynamics NAV customers stay connected to all the vital business processes and information required to make strategic business decisions grow your business. If you are looking for a new ERP system, here are the top 4 reasons why companies select Microsoft Dynamics NAV ERP for their enterprise business system.

Sage 100 ERP Consultant Tip: 4 Keys to ERP Implementation Success

Sage 100 ERP consultant implementation success

As Sage 100 ERP consultants, we have run across many situations where those who were thinking about ERP end up with a bad experience when implementing an ERP solution. The whole implementation process may even make you feel like you should be committed to an institution for even being convinced you should implement new ERP software. In all seriousness, the success of an ERP implementation project starts with buy-in from key stakeholders and the users of the software. You may be convinced that you’ve found the right ERP solution but it’s essential that you and your team are committed to its implementation in order to endure the challenges that come with it.

Sage 100 ERP Consultant Tip: Improving Speed with Sage 100 ERP Standard 2014

Sage 100 ERP Consultant  Improving Speed when upgrading

As a certified and experienced Sage 100 ERP consultant, I wanted to share an experience we had with a client who recently upgrading from Sage MAS90 Version 4.4 to Sage 100 ERP Standard 2014. Before we go any further, it is important to first note, that you should always consult with your certified Sage 100 ERP consultant before making any changes to your Sage 100 ERP system. 

Avoiding Problems when Installing EDI Software

470484157 26db33ce60

This week's blog was written by Kristen Kearns, Manager of EDI Services for Aurora Technologies.  Photo appears courtesy of Joakim Jardenberg.  Like anything else, EDI software installation requires some pre-planning.  A few examples come to mind...  You have to put a crib together, there are instructions.  You have to build a new desk for your office, instructions.  You have to make a dessert, more instructions!  You wouldn’t try to make that cherry clafoutis without reading the recipe, gathering the ingredients, and setting the oven timer, would you?

Extend Dynamics AX Capabilities with WAX and TRAX

Depositphotos 14967683 s

Warehouse for AX (WAX) is a Certified for Microsoft Dynamics 2012 (CfMD) module that embeds advanced supply chain capabilities into Dynamics AX to extend its warehousing functionalities without the need for a separate Warehouse Management System (WMS) or add-ons. The solution is a part of Supply Chain Suite for Dynamics AX.

Survey Reveals Nearly Half of B2Bs in the Midmarket Use ERP for Accounts Receivable Management: Why is that a problem?

Accounts Receivable Management

47.9% of survey respondents report using ERP for accounts receivable management; a choice that may be costing them thousands each year.

Most companies in the midmarket have discovered the importance of business software such as ERP and CRM and its role in gaining operational efficiencies, reducing costs, and increasing competitive advantage; but a recent study revealed that many are still behind the curve when it comes to utilizing technology to quickly and effectively manage accounts receivable. In our Q1 2014 survey, we investigated the strategies and techniques being used for A/R management in B2Bs in the midmarket. While we had an inkling of how the survey results would turn out, even we were surprised at how many companies are shooting themselves in the foot when it comes to managing one of their most important assets; their outstanding invoices.

The study shows that an alarmingly high percentage of SMBs in the B2B sector are using the wrong tools and tactics for collecting invoices; findings that do not bode well for midmarket B2Bs trying to grow their business and profits. This survey made it quite clear that most companies in this sector truly are working harder, not smarter when it comes to accounts receivable management– and they’re paying for it. By trying to use other systems such as CRM, Excel, custom software, or ERP for accounts receivable management, companies are writing of thousands in bad-debt every year and incurring additional costs associated with the cost of credit.

The report, available below, outlines the parameters of our survey, analyzes the results, the pros and cons of different A/R management techniques, provides an in-depth explanation of our findings, and what they mean for companies throughout the midmarket. Click here to download the report and survey results.

Where do you stand? We will continue to publish updates to this report as more data becomes available. Please click here to be a part of our ongoing survey!

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