The Key to a Successful New ERP Implementation is ERP Usability
Why is ERP Usability Important when Evaluating the Value of a New ERP Implementation? A successful new ERP implementation depends on user adoption....
3 min read
How Does Acumatica Compare to NetSuite?
ERP software selection is one of the most challenging business decisions. This blog offers an ebook below with a comprehensive review of two leading cloud ERP software (Enterprise Resource Planning) options, Acumatica and NetSuite. Both Acumatica and NetSuite are true cloud ERP small and mid-market modern options. So what are the top 5 reasons to choose Acumatica compared to NetSuite?Download this ERP solution ebook, Evaluating Acumatica and Oracle NetSuite: Considerations for SMB Companies. Here are the top 5 considerations the ebook covers to help you decide the best ERP option for your business.
- Implementation and Risk
- Predictable Cost Structure
- Usability
- Partner Ecosystem
- Ease of Doing Business
It All Starts with a Successful Implementation
Since a successful implementation is critical for success, we'll cover our perspective in this blog. In contrast, the NetSuite "SuiteSuccess" implementation program is a high-risk offering for customers for several reasons.
Implementation Methodology - Both companies advertise an implementation methodology designed to reduce the time and cost of getting up and running. Acumatica's "FastTrack Deployment" is an accelerated installation option for customers that need a rapid, simplified, fixed-cost scope for their implementation. Acumatica has a good reputation for success because it relies on the experience of certified Acumatica partners to get to know your business requirements and processes. You can only purchase Acumatica through a VAR. The VAR is responsible for the customer discovery and initial planning steps, which help verify expectations and meet the implementation goals.
In contrast, NetSuite sells direct and through VARs. When VARs compete with the publisher, VARs become unhappy with NetSuite. Unhappy VARs usually result in unhappy NetSuite customers. NetSuite customers are frequently disappointed with the implementation when they buy direct from NetSuite. NetSuite customers often need help finding a VAR to finish the project. It's difficult for NetSuite VARs to complete unfinished NetSuite direct implementations, especially when customers are already frustrated.
In addition, the NetSuite implementation methodology "SuiteSuccess" is a means to discount the overall costs and includes a rapid timeframe and shortcuts. Here are the limitations which often lead to disappointed NetSuite customers. "To defray costs and time, SuiteSuccess follows a defined scope that details:
- Only core Financial Management and CRM are deployed.
- The solution is based on NetSuite-defined best practices, prohibits any modifications or integrations with other software, and does not provide data migration of historical data.
- Customers can be held accountable for missing planned go-live dates—with penalties from NetSuite for delaying or missed milestones." - ("Evaluating Acumatica and Oracle NetSuite: Considerations for SMB Companies" page 2)
Support - Certified Acumatica consultants serve as the first point of contact for our Acumatica customers. Acumatica Customer Support is available to address product issues as part of a dual-layered service. Strict certification requirements are mandated for all VARs, making competence a top priority for the Acumatica channel.
"Acumatica LIVES by its mission to be the most customer-friendly ERP provider, as evidenced by:
- A formal "Customer Bill of Rights" manifesto, guaranteeing every user fair and friendly treatment.
- An Acumatica customer portal to facilitate collaboration with trading partners such as vendors, customers, and outside consultants.
- A steadfast focus on developing and supporting a singular ERP product with significant R&D investment (75% of Acumatica resources help develop and test the software).
- Free online training for ALL employees via Acumatica Open University.
- Award-winning usability and satisfaction ratings from industry sources G2, IDC, Nucleus Research, and Gartner. Winner of the coveted CODIE award for the best software product in 2021." (Evaluating Acumatica and Oracle NetSuite: Considerations for SMB Companies - page 6)
Happy Acumatica Customers at Clients First
Company: Eder Flags
Expertise: Manufacturer and Industry Leader in Large Flags and Commercial Poles
Software Implemented: Acumatica Cloud ERP
"The CFBS (Clients First Business Solutions) team has been outstanding from the beginning. We originally reached out to CFBS for a comparative quote, but they were so impressive we ended choosing them as our partner. Partner is the best word to describe their style. They jumped in, learned our business and helped us implement a solution that works for our business. We just completed our first month in Acumatica after using GP for nearly 20 years and I am pleased to say it's going great."
Hilary Ehlen Business Operations Manager–Eder Flag Manufacturing
Company: Power Storage Solutions
Expertise: Comprehensive Power Quality Service & Sales
Software Implemented: Acumatica Cloud ERP
Case Study Download:
Acumatica and Clients First Customer Case Study
Case Study Video:
Case Study of Acumatica Cloud ERP
"They spent a lot of time discussing Acumatica concepts and business concepts and why it was important to do things" with our IT staff, he says. "Rather than just troubleshooting our problems, they spent a lot of time training us on concepts and holding classes on dashboards to teach us how to build our own. This way we can develop our own solutions using the same base concepts."
Derrick Elledge VP of Operations–Power Storage Solutions
About Clients First
Business software should increase productivity, improve profitability, and be easy for staff to use. Most of today's ERP solutions are good at finance and have horizontal niches for distribution, manufacturing, maintenance, repair, and overhaul for aviation and heavy equipment. This makes searching for a software solution more about what the implementation partner can do to help you get the most out of the system. That is why Clients First is not a software company. We are a business solutions and services company.
Clients First can be reached at 800.331.8382 or via email at info@cfbs-us.com. We would be pleased to discuss your next ERP project for Acumatica, Dynamics 365 Finance and Supply Chain or Dynamics Business Central.
Related Blogs:
Acumatica Cloud ERP vs. NetSuite: Integrations
Clients First Awarded Acumatica Presidents Club
Acumatica Modules Overview 2023
Another version of this blog was published on Clients First website - Acumatica vs NetSuite: 5 Reasons Acumatica Wins
Manufacturing Software Experts Announce Manufacturing Day
Today is Manufacturing Day! Celebrate with Clients First Business Solutions As manufacturing software consultants, our team is excited to join...
7 Reasons Why Companies on Sage 300 Upgrade to Acumatica
Modernize Your Business with a Sage 300 Upgrade to Acumatica Sage 300 (formerly Accpac) had a good run in the ERP market for decades. Unfortunately,...