Every company knows that choosing the right ERP partner is vital to success. In order to find the right one, companies spend extensive time and effort interviewing potential partners. While many ERP companies have impressive sounding track records and state-of-the-art implementation methods, a great majority of them have the same crucial flaw: the salesperson doesn't have any skin in the game.
The fact is, the salesperson that you are speaking with isn't the one who will be implementing your new system. They are simply that, the salesperson. A completely different team will come into your company and make changes. As a buyer, you need to make sure that the person you are talking to has the full backing of the implementation team. Ask yourself, ‘do they actually have the knowledge and authority to make promises about the project? Have I heard the implementation team make the same promises?’
An additional important step to take is to document what was agreed upon. The last thing you want is to get halfway through the project and have a "he said/she said" debate between you and the salesperson. Having everything documented in writing could potentially save you a lot of headaches in the future.
Ultimately, you want the person that is selling you the product to have a bit of skin in the game, so that if something goes wrong, it comes back on them. If that's the case, they will be a lot less likely to sell you something they don't intend on delivering. Here at CAL, we believe that the person who sells you a system should have significant authority, knowledge, and responsibility in the project. That's why the only salesperson we have is George Mackiewicz, the owner of CAL Business Solutions.
We want you to choose an ERP partner that will deliver what they promise. Ensuring that the salesperson has a bit of skin in the game is just the beginning. There's a lot more you need to look for. To help you do that, we have compiled a list of 9 questions you should ask your potential ERP partner, and what responses to look for.
Downloading the eBook "9 Questions Nobody Asks Their ERP Partner...But Should" at http://www.calszone.com/9questions
If you are ready to talk to George directly, call 860-485-0910 x4 or sales@calszone.com
By CAL Business Solutions, Acumatica and Microsoft Dynamics GP Partner,