3 Ways Unified Data for Manufacturing Companies Help Improve Service Delivery and Profits
Manufacturing companies are faced with more demands by their customers under the current business climate. Maintaining customer loyalty and repeat business is harder than ever when they have the choice to switch to more efficient competitors that offer better service and more affordable costs. Here's an example of 3 solutions that our manufacturing ERP (Enterprise Resource Planning) Clients First team offers our clients. When companies implement a unified data for manufacturing ERP solution, they dramatically improve on-time delivery and customer service. Modern ERP manufacturing solutions enable you to improve your delivery with increased efficiencies and profits, attract new buyers and increase sales with existing customers.
1. Unified Data with ERP Integration
Most manufacturing companies over the past decade have been hearing about the benefits of the connected business. We’ve been hearing about the benefits of integrating data between various departments and locations. Cloud computing and digital transformation are possible with the right ERP solution and the right ERP consultants.
Most companies took their digital transformation in stages, in one team or department at a time. Connecting these silos together requires the right ERP software and ERP consultants to deliver a solution to help integrate data and reduce or eliminate manual processes and duplicate data entry. You will see multiple benefits once you improve efficiencies in all areas of the business.
When you implement a cloud ERP solution, for example, you will begin to tear down data silos. Companies are realizing the potential of a fully connected business where all the organization’s data is aggregated into a central database. Unified data for manufacturing is real-time and seamless across the whole organization. Furthermore, the unified data is provided anytime and anywhere.
2. Unified Data Increases Customer Satisfaction and Retention
In the past, it was common for manufacturing companies to have low levels of repeat business once the product shipped. However, today customer satisfaction and retention are priorities. Today, technology advancements give manufacturers sensors to gather data on product usage and performance, for example.
Unified product usage data enables your company to see which product features are used more often and how to improve the product based on how it's being used. This information helps prioritize upcoming product features and functions to improve customer satisfaction.
Also, product performance and trending data help you have proactive engagement with your customers. You’ll be able to predict maintenance requirements and repair needs and proactively contact the consumer to schedule service appointments. Your customers will be less likely to experience any equipment breakdowns. You will expect to see a rise in customer retention by delivering responsive service and support.
3. Unified Data Allows Manufacturers to Leap Forward
Unified data in manufacturing presents a huge leap forward. The benefits of real-time data from across the organization are massive. It means that companies like yours can have access to live data to help make more strategic decisions based on the latest, most accurate information. It means that businesses can push updates to teams in the field to ensure they have the most recent information. It means that your customers can track their order through the entire lifecycle of an order. And it means that financial reporting is not only faster but more accurate.
Companies are projected to invest $2 trillion by 2022 in digital transformation globally. Your ERP software for manufacturing should increase productivity, improve profitability and be easy for staff to use. Most of today’s ERP solutions are good at finance and have horizontal niches for distribution, manufacturing, maintenance, repair and overhaul for aviation and heavy equipment. This makes searching for a software solution more about what the implementation partner can do to help you get the most out of the system. That is why Clients First is not a software company, we are a business solutions and services company.
The Clients First Difference
Industry expertise and experience – Clients First consultants have direct experience in the industries we support. The Clients First Texas office is known for vertical expertise in manufacturing, job shops maintenance, repair and overhaul (MRO) for aviation or heavy equipment organizations. We have customers in other industries too including make to order/engineering job shops, project manufacturing, field services and wholesale distribution.
We’re a Microsoft Gold ERP Partner, a Certified Cloud Service Provider (CSP) and an Acumatica Gold Partner.
Contact Us: Email: Dallas/Fort Worth, Texas or call us at 800.331.8382. We're located in Dallas, Texas and service companies worldwide.
