3 Benefits of Dynamics CRM Integration for Microsoft Dynamics NAV 2016

Microsoft Dynamics NAV 2016 Integrated CRM

Our Microsoft Dynamics NAV 2016 customers who are Small to Mid-Sized Wholesale Distribution and Manufacturing companies are very excited about the integrated CRM improvements with this new release. Tight integration with Microsoft Dynamics CRM and Microsoft Dynamics NAV 2016 Enterprise Solution is a great boost in productivity. Microsoft Dynamics CRM is ideal for tracking opportunities and for recording customer engagement for Sales and Technical Support or any other department or person that makes contact with customers. Having a direct CRM connection to Microsoft Dynamics NAV for order processing and financial information enables an optimal and seamless experience in the lead-to-cash process.

Microsoft Dynamics NAV 2016’s technology has introduced a new feature called Dynamics CRM Integration. It enables an optimal and seamless experience for our customers in the lead to cash process when they are utilizing Dynamics CRM for customer engagement and Dynamics NAV for Order processing and financials. Here are some of the top benefits Microsoft Dynamics NAV 2016 customers enjoy with the tight integration with Microsoft Dynamics CRM

Top 3 Microsoft Dynamics NAV 2016 Benefits to Integrated CRM

1. Productivity Gains:  Users can work in the product they prefer, enabling a more effective lead-to-cash process and facilitating informed decision-making, without switching products
2. Shared Information:  Shared, also synchronized, information and functionality between the applications provides easy access to relevant data from within either product, without duplicating the business logic
3. Easy Integration:  The integration is simple to install, set up, and enable – and it works with a default setup in Microsoft Dynamics NAV

Microsoft Dynamics CRM integration enables you to couple Microsoft Dynamics CRM records with Microsoft Dynamics NAV records – essentially linking the records together. Once coupled, you can access Microsoft Dynamics CRM records from Microsoft Dynamics NAV and, for some entities, access Microsoft Dynamics NAV records from Microsoft Dynamics CRM.  You can also synchronize data between records so that data is the same in both systems.

Learn more about all the New Features of Microsoft Dynamics NAV 2016

About iCepts Technology Group, Inc. Middletown, PA

We are a Microsoft Dynamics NAV Partner offering implementation, service, and support for Microsoft Dynamics NAV in: PA, DC, DE, MD, NC, NJ, NY, OH, VA, WV, and the entire Mid-Atlantic Region. We also offer implementation, service, and support for Accellos One Warehouse Management Systems in: PA, DC, DE, MD, NC, NJ, NY, OH, VA, WV, and the entire Mid-Atlantic Region.

As experienced SCM, WMS and ERP consultants and value added resellers (VARs), we provide start to finish services for the solutions we represent Microsoft Dynamics NAV for Distribution and Manufacturing, Accellos Warehouse Management System (WMS), Server virtualization, open source VOIP phone systems and infrastructure and security. We provide services that cover process analysis, implementation, training, security and networking. Naturally, we also provide full ongoing support for years after implementation to help our clients succeed. We are your one stop shop for your business technology needs.

Phone 717.704.1000
Email info@icepts.com

Another version of this article was posted on iCepts Blog on February 17, 2016 by Greg Miles - Integrated CRM for Microsoft Dynamics NAV 2016

By Greg Miles - iCepts