A Complete MRO Solution for Dynamics 365 Finance and Supply

MRO Solution for Dynamics 365 Finance and Supply Customers - ProMRO

ProMRO was specifically designed for maintenance, repair and overhaul (MRO) operations in mind. There's great potential in your business ready to be unlocked with a modern MRO software solution. Now ProMRO is available for Microsoft Dynamics 365 Finance and Supply Chain Management (Dynamics 365) customers. ProMRO is ideal for heavy equipment, aviation and other growing mid-market and enterprise MRO companies. In this blog, you will learn 5 ways ProMRO helps you streamline your operations across multiple departments. 

5 Ways ProMRO Helps Dynamics 365 Customers: A Fully Integrated MRO Solution

All of your routine Sales, Operations, Production and Finance processes are tied together from start to finish with ProMRO. ProMRO leverages Dynamics 365 functionality and pairs it with MRO ERP software designed specifically for MRO's unique requirements. This combination allows MRO companies to utilize the robust supply chain inventory management functionality, project tracking and traceability, global financials and manufacturing all included in the Dynamics 365 Finance and Supply Chain ERP solution. ProMRO includes robust features and capabilities for sales, shop floor, inventory controls and finance to help improve efficiency, productivity, standardization, cost savings and predictability with ProMRO and Dynamics 365.

1. Integrate Sales

ProMRO empowers you to efficiently move from the quote through sales to post-sales support. All activities are traced and accessible across departments. Your sales, customer service and shop floor teams can see relevant contacts, communications, and activities. Your team can have a clear view of all activities with a customer and/or prospect through the lifecycle of the sale including shop quotes and approvals. Your customer service team will find the 360-degree view of the customer (including their job and equipment history) especially helpful for pre and post-sales support. ProMRO Sales Operations include the following:

• Full Account, Contact and Quote Management
• Quote workflow streamlines estimate requests from any department that provides input or approvals
• Improve accuracy and quote speed
• Track, inquire, and view customers’ equipment history as well as record user-defined engineering values
• Satisfy every customer quote format with easy editing for simple and complex jobs
• Templates to include the services you offer
• Approval-controlled templates can be comprised of unlimited labor and parts
• Quick functionality to process parts-only sales
• Easy transformation of estimates to sales for small jobs
• Complete pick/pack/ship workflow to fulfill orders and track back orders
• Integrated Document Management
• KPI, Reporting and Dashboards

2. Connect Operations

The shop floor is now connected when a quote is transformed into a project in ProMRO. Service Profiles helps you to plan out time estimates, labor types, material estimates and miscellaneous expenses to set the right expectations with customers. The shop floor will know what was sold and what services need to be accomplished by having clearly defined tasks (task cards for aviation) to be followed within a project to monitor the budget in real time. You will be able to easily identify whether a task was started, how long was spent on it, who charged the time, and when. Service Profiles functionality includes:

• Templates to standardize how you quote work
• Services can be priced at standard or customer-specific rates
• Accurate costs of Services allow you to profitably price your work
• Prospect-friendly quote language can be added to each service
• Activities can include labor, materials, and miscellaneous expenses
• All required tasks, time estimates, and actuals are clearly visible
• Dashboards help monitor your profitability by service type, equipment type, make and model
• Dashboards help identify problems quickly to help prevent any costly end-of-job surprises
• Track services and profits in real-time

3. Integrate Finance

ProMRO gives you control and flexibility to adjust how the invoice is created. You can easily keep track of the funds needed behind the scenes for invoicing services. ProMRO helps you streamline your accounting with:

• Invoice language can be taken from quote language for consistency
• Details or rules-based invoicing
• Customizable and customer-specific invoice formats for professional invoicing
• Additional charges are clearly displayed, as appropriate
• Full finance package complete with IFRS and any complex financial requirements

4. Manage Inventory Control

ProMRO gives you full inventory control to adjust to a variety of circumstances for you and the customer. ProMRO helps you:  

• Inventory tracking with full traceability for serialized and batch-control inventory
• Inventory tracking for multiple warehouses, types of warehouses and even customer or subcontractor locations
• Avoid inventory obsolescence by defining the date controlled (log expiration dates)
• Reporting to show inventory aging reports and other reports to show locations, quantities, values and more
• ProMRO supports non-stock items and kits
• Implement the full Dynamics 365 Finance and Supply Chain warehouse management module for complex warehouse scenarios

5. Flexible Production Management

If your business includes discrete, process, lean and mix-mode manufacturing, ProMRO is fully integrated with the Dynamics 365 Finance and Supply Chain Production control module with cost accumulated under the main project/work order.  Having production management within your ERP also allows for the support of multiple lines of business which is important for the enterprise customer. The following functionality is available with Dynamics 365 and ProMRO: 

• Accurate forecasts
• Bills of Materials and Routers
• Purchase and production orders linked to the job for tracking, costing and profitability calculations
• Replenishments are automatically calculated through Material Requirements Planning (MRP) to schedule purchase and production orders
• Track multiple companies, currencies, and lines of business

More ProMRO Information:

• Are you ready to learn more about ProMRO?  Visit our webpage
• Are you ready for a ProMRO demonstration? Contact Us
• Read the ProMRO and Dynamics 365 PDF Factsheet
• Watch the 7-minute ProMRO and Dynamics 365 demonstration here:

ProMRO Customer Testimonials

Here are two notable success stories are the following among others.

Sulzer - “After our successful Houston implementation of Dynamics AX, Sulzer has since utilized Clients First for our other service facilities in the United Kingdom, Argentina, Australia, Indonesia and The Netherlands.” - Glenn Doerksen VP of Operations – Sulzer (Update: Clients First is in the process of upgrading Sulzer’s rotating equipment division with Dynamics 365 Finance and Supply Chain. The kernel has been completed in the Houston location and we are currently rolling out ProMRO to other locations across the globe.) RAM Aircraft Corporation - “Our customers are the airplanes. With Dynamics MRO’s serial number tracking software, each aircraft’s serial number is tracked through the system. This is extremely important to aircraft owners. I have and will continue to recommend Dynamics ProMRO powered by AX. We found it very easy to use and customize to our needs. We’re extremely happy with the 24/7 support, remote assistance and the fair price we received from Clients First Business Solutions” - Brian Adamik, CEO, RAM Aircraft Corporation

Clients First are the Microsoft and MRO ERP Experts

Clients First consultants have direct experience in the industries we support. The Clients First Texas office is known for its vertical expertise in manufacturing, job shops, maintenance, repair, and overhaul - MRO ERP software for aviation or heavy equipment organizations. We have customers in other industries, too, including make-to-order/engineering job shops, project manufacturing, field services, and wholesale distribution. Nothing replaces a live presentation so please contact us to schedule a demonstration for your business. We support ProMRO with leading Cloud ERP solutions Acumatica and Microsoft Dynamics 365 Finance and Supply. We also support Dynamics 365 Business Central and have a deep knowledge of legacy ERP solutions like Dynamics AX (formerly Axapta) and Dynamics NAV (formerly Navision). We’re a Microsoft Gold ERP Partner, a Certified Cloud Service Provider (CSP), and an Acumatica Gold Partner. Email our office in Dallas/Fort Worth, Texas, or call  800.331.8382. We're based in Dallas, Texas while servicing companies worldwide.

Additional Resources:

• Asset Management vs. ProMRO for Dynamics 365 Finance and Supply Chain
• MRO ERP Software: Learn How to Automate MRO Business Processes