ProMRO was specifically designed for maintenance, repair and overhaul (MRO) operations in mind. There's great potential in your business ready to be unlocked with a modern MRO software solution. Now ProMRO is available for Microsoft Dynamics 365 Finance and Supply Chain Management (Dynamics 365) customers. ProMRO is ideal for heavy equipment, aviation and other growing mid-market and enterprise MRO companies. In this blog, you will learn 5 ways ProMRO helps you streamline your operations across multiple departments.
All of your routine Sales, Operations, Production and Finance processes are tied together from start to finish with ProMRO. ProMRO leverages Dynamics 365 functionality and pairs it with MRO ERP software designed specifically for MRO's unique requirements. This combination allows MRO companies to utilize the robust supply chain inventory management functionality, project tracking and traceability, global financials and manufacturing all included in the Dynamics 365 Finance and Supply Chain ERP solution. ProMRO includes robust features and capabilities for sales, shop floor, inventory controls and finance to help improve efficiency, productivity, standardization, cost savings and predictability with ProMRO and Dynamics 365.
ProMRO empowers you to efficiently move from the quote through sales to post-sales support. All activities are traced and accessible across departments. Your sales, customer service and shop floor teams can see relevant contacts, communications, and activities. Your team can have a clear view of all activities with a customer and/or prospect through the lifecycle of the sale including shop quotes and approvals. Your customer service team will find the 360-degree view of the customer (including their job and equipment history) especially helpful for pre and post-sales support. ProMRO Sales Operations include the following:
The shop floor is now connected when a quote is transformed into a project in ProMRO. Service Profiles helps you to plan out time estimates, labor types, material estimates and miscellaneous expenses to set the right expectations with customers. The shop floor will know what was sold and what services need to be accomplished by having clearly defined tasks (task cards for aviation) to be followed within a project to monitor the budget in real time. You will be able to easily identify whether a task was started, how long was spent on it, who charged the time, and when. Service Profiles functionality includes:
ProMRO gives you control and flexibility to adjust how the invoice is created. You can easily keep track of the funds needed behind the scenes for invoicing services. ProMRO helps you streamline your accounting with:
ProMRO gives you full inventory control to adjust to a variety of circumstances for you and the customer. ProMRO helps you:
If your business includes discrete, process, lean and mix-mode manufacturing, ProMRO is fully integrated with the Dynamics 365 Finance and Supply Chain Production control module with cost accumulated under the main project/work order. Having production management within your ERP also allows for the support of multiple lines of business which is important for the enterprise customer. The following functionality is available with Dynamics 365 and ProMRO:
Here are two notable success stories are the following among others.
Sulzer - “After our successful Houston implementation of Dynamics AX, Sulzer has since utilized Clients First for our other service facilities in the United Kingdom, Argentina, Australia, Indonesia and The Netherlands.” - Glenn Doerksen VP of Operations – Sulzer (Update: Clients First is in the process of upgrading Sulzer’s rotating equipment division with Dynamics 365 Finance and Supply Chain. The kernel has been completed in the Houston location and we are currently rolling out ProMRO to other locations across the globe.) RAM Aircraft Corporation - “Our customers are the airplanes. With Dynamics MRO’s serial number tracking software, each aircraft’s serial number is tracked through the system. This is extremely important to aircraft owners. I have and will continue to recommend Dynamics ProMRO powered by AX. We found it very easy to use and customize to our needs. We’re extremely happy with the 24/7 support, remote assistance and the fair price we received from Clients First Business Solutions” - Brian Adamik, CEO, RAM Aircraft Corporation
Clients First consultants have direct experience in the industries we support. The Clients First Texas office is known for its vertical expertise in manufacturing, job shops, maintenance, repair, and overhaul - MRO ERP software for aviation or heavy equipment organizations. We have customers in other industries, too, including make-to-order/engineering job shops, project manufacturing, field services, and wholesale distribution. Nothing replaces a live presentation so please contact us to schedule a demonstration for your business. We support ProMRO with leading Cloud ERP solutions Acumatica and Microsoft Dynamics 365 Finance and Supply. We also support Dynamics 365 Business Central and have a deep knowledge of legacy ERP solutions like Dynamics AX (formerly Axapta) and Dynamics NAV (formerly Navision). We’re a Microsoft Gold ERP Partner, a Certified Cloud Service Provider (CSP), and an Acumatica Gold Partner. Email our office in Dallas/Fort Worth, Texas, or call 800.331.8382. We're based in Dallas, Texas while servicing companies worldwide.
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